No surprises, no guesswork. Here is exactly what happens from your first call to Craig walking out the door after a finished install, including what you need to do to get ready.
Here is the complete process, step by step, in Craig's own words.
Call 09 243 0791 or fill in the quote form on the website. If Craig doesn't pick up straight away, leave a message and he'll get back to you the same day.
Craig comes to your home. He'll measure the room, check the wall where the indoor unit will go, find the best spot for the outdoor unit, and check your switchboard. He'll flag any extras that might apply, long pipe runs, difficult access, and so on.
You'll get a written quote before he leaves. No pressure to commit on the day.
Once you're happy with the quote, Craig books you in. Usually within 2 weeks. In peak season, winter and summer, it can be 3 to 4 weeks. Craig will give you a specific date and a time window.
Craig and the team arrive in the morning. They'll introduce themselves, confirm the plan with you, and get started. You don't need to hover, but you should be home in case any decisions need to be made during the job.
They'll mount the indoor unit, run the pipes, install the outdoor unit, connect the electrics, and commission the system. Before they leave, they'll walk you through how to use the remote and answer any questions.
Before Craig leaves, he'll walk you through the remote, explain the settings, and show you how to switch between heating and cooling modes. He'll tell you what filter cleaning looks like and how often to do it.
Your install is covered by a 12-month workmanship guarantee. If anything goes wrong because of how we installed it, we'll come back and fix it at no charge. The heat pump itself is covered by the manufacturer's warranty, typically 5 to 7 years depending on brand.
Select your system type to see exactly what to expect. Timelines vary depending on what Craig is installing.
They'll introduce themselves, confirm the plan, and unload the gear. Takes about 15 minutes to get set up.
The indoor unit goes up on the wall. The hole is drilled through, pipe run started. Noisy for about 30 minutes during drilling.
The outdoor unit is mounted, refrigerant lines run, brazed, and pressure tested before anything is switched on.
The registered electrician signs off. System switched on, tested, and dialled in for your room size.
Team vacuums up, takes all packaging, Craig walks you through the remote. Your heat pump is running before they leave.
There will be some noise when the hole is drilled through the wall, usually 20 to 30 minutes, and a small amount of dust. The team brings everything they need and cleans up before they leave.
You don't need to hover, but be home in case any decisions need to be made. The heat pump will be running before they leave.
Craig and the team arrive, confirm unit positions in each room with you, and start unpacking. More gear than a single unit install.
Each indoor unit goes up in turn. Holes drilled, pipe runs started for each room. More drilling than a high wall, but spread across the morning.
The single outdoor unit is mounted and all refrigerant lines from each indoor unit are run and connected. Lines brazed and pressure tested together.
Electrical connections made to all indoor units and the outdoor unit. Each room tested independently to confirm correct operation.
All rooms vacuumed and packaging removed. Craig walks you through controlling each zone individually and the whole system together.
A multi-room install is busier than a high wall — more drilling, more pipe runs, more rooms involved. Plan for the team to be in and out of several rooms throughout the day.
Make sure all rooms where indoor units are being installed are accessible and clear before the team arrives. The job typically wraps up by late afternoon.
The team gets into the ceiling cavity and starts running ductwork to each room. The indoor unit is positioned and mounted in the ceiling space.
Return air grille and supply vents are cut into the ceiling and fitted flush. This is the visible part of the system — the only thing you'll see when it's done.
The outdoor compressor is mounted, refrigerant lines run from outdoors to the indoor unit in the ceiling, brazed and pressure tested.
Electrical connections completed and signed off. System powered on for the first time, initial airflow checks done in each room.
Airflow is balanced across all zones, dampers adjusted, temperature output checked in each room. Full walkthrough of the controller and zone settings with you before the team leaves.
Ducted is the most involved installation. Plan for 2 to 3 days of access across multiple areas of your home, including the ceiling. There will be ceiling dust on Day 1 from the vent cuts.
The team will need roof cavity access throughout. If your home has a particularly tight crawl space, Craig will have flagged this during the site visit.
By Day 3 when the team leaves, the system is fully commissioned, every room is balanced, and the only sign of their visit is ceiling vents where there were none before.
There's not much to do, but these things make the day run smoother for everyone.
Your heat pump is in. Here is what happens next to make sure you're set up properly for the long term.
Craig registers your manufacturer warranty before he leaves. You'll receive confirmation by email. The warranty typically runs 5 to 7 years depending on the brand. Keep the paperwork somewhere safe.
Craig and the team handle all annual servicing on units they install. Your warranty stays valid and your system runs efficiently. You'll know exactly who to call when your first service is due.
If anything goes wrong because of how we installed it, call Craig and he'll come back and fix it at no charge. No runaround, no questions asked. The guarantee runs for 12 months from installation date.
All packaging, offcuts, and waste leave with the team. Nothing left in your driveway, nothing left in your garden. The area is vacuumed before we go.
I've seen too many guys leave plaster dust on the carpet and cardboard in the driveway. Part of our process is the final vacuum and taking every scrap of packaging away with us. When we leave, the only way you'll know we were there is that your house is finally the right temperature.
Fill in the form and Craig will call you back to talk through what you need. Usually booked within 2 weeks.