About Takapuna Heat Pumps

The North Shore's Installation Specialists

Most heat pump problems start with a rushed installation. At Takapuna Heat Pumps, we've spent over a decade focusing on one thing: getting the install right the first time so you never have to worry about it again.

10+ Years Experience We've seen, and fixed, every mistake in the book.
Installation Specialists We install heat pumps and we look after every one we put in. We don't work on heat pumps we didn't install.
EPA Licensed and Insured Licensed refrigerant handlers and registered electricians. Every install is fully compliant with NZ law.
100% North Shore Owned We live here, we work here, and we know the local houses.
Craig and the Takapuna Heat Pumps team at Takapuna Beach, North Shore Auckland
10+
Years Experience
500+
Installs Completed
21
Suburbs Covered
Install Only
Specialists

From “Jack of All Trades” to North Shore Installation Specialist

Craig spent over a decade doing everything in the heat pump industry, installs all over Auckland. It was good work, but it taught him a hard lesson: the jobs that went wrong almost always came down to a rushed or sloppy installation.

He saw units sized for the wrong room, outdoor motors placed too close to the boundary, and indoor units positioned where they'd blow cold air straight onto your face while you're on the couch. These are problems that no amount of servicing will ever fix, because the install was wrong from day one.

When Craig started his own business, he made a call to do things differently. No jobs we didn't start, and no middle-of-the-night emergency calls for units we've never seen. Just heat pump installation, done properly, every time.

Because we focus 100% on the install, we don't rush the job. We make sure you get the right brand for our saltier North Shore air and the right size for your room, positioned exactly where it will work hardest and cost you the least to run.

Local Knowledge for Shore Homes

We've lived on the Shore for years and we know the houses here. We love the challenge of working on the old villas in Devonport where space is tight, but we also specialise in tricky modern apartments where getting the positioning right is everything. Craig and the team install from Takapuna up to Albany, Silverdale, and everywhere in between.

Craig and the Takapuna Heat Pumps team on the North Shore
Craig and the team

“The jobs that went wrong almost always came down to a rushed or sloppy installation. Problems that no amount of servicing will ever fix.”

Takapuna Heat Pumps van on the North Shore, Auckland
Always on the road

We Install It. We Service It.

After years of seeing the same problems come up again and again, Craig identified three installation mistakes that account for most heat pump complaints in NZ homes.

Wrong size unit

A unit that's too small struggles to heat the room. One that's too large short-cycles and costs more to run. Getting the sizing right requires proper assessment, not a guess.

Wrong position

Indoor units installed without thinking about airflow create cold spots, blow air directly onto people, and work harder than they need to. Position matters more than most people think.

Wrong brand for the environment

The North Shore's salt air is harder on heat pump components than inland areas. Some brands handle it better than others. Craig knows which ones hold up and which ones don't.

Because installation is all we do, we've solved these problems hundreds of times. Every install we do is sized correctly, positioned for maximum efficiency, and matched to the right brand for your home and location.

What About Servicing and Repairs?

Craig handles all ongoing servicing and repairs on every heat pump he installs. You deal with one person from quote to installation to annual check-up. If something goes wrong with a unit we put in, call us directly.

We don't work on heat pumps we didn't install. If you've got a unit from another installer that needs attention, we're not the right call for that job.

Servicing what we install

Book your annual service through us. It keeps your warranty valid and your unit running efficiently. Same team, same standards as the original install.

Licensed, Insured and Guaranteed

Every installation by Craig and the team is backed by the correct NZ licences, full insurance and a guarantee that means something.

EPA Licensed

Refrigerant Handling Licence

Craig and the team hold EPA Refrigerant Handling Licences, required by NZ law to legally install heat pumps. Every install is fully compliant with Environmental Protection Authority requirements. No shortcuts, ever.

Registered Electricians

Electrical Registration

All electrical connections are carried out by registered electricians under the Electricity Act. Your installation is fully compliant, properly signed off, and safe for your home and your family.

Guaranteed

12-Month Workmanship Guarantee

If there is an issue with how we've installed your unit, we'll come back and fix it at no cost. No questions asked, no runaround. We stand by every job for a full year, plus the brand's full manufacturer warranty.

Where We Work

Craig and the team install heat pumps across the entire North Shore and Whangaparaoa Peninsula. From the cafes in Takapuna to the hills in Albany and all the way up to Orewa.

Ready to Get Started?

Get a free quote from Craig and the team. No pressure, just a straight-up price for your home.