We focus 100% on the installation. We don't repair units put in by others, because we save our time and expertise for our own customers. When we install your unit, we handle all the ongoing servicing and repairs for the life of that unit.
Mitsubishi Electric has won the Reader's Digest Most Trusted Heat Pump Brand award nine times in eleven years. That is not marketing, that is Kiwi homeowners voting with their wallets after living with the units. Here is what keeps them at the top.
The AP Smart runs at 18dBA indoors. A quiet bedroom sits around 30dBA. This unit runs below that threshold. You can leave it on overnight in a bedroom next to a sleeping child and not hear it.
For every $1 of electricity used, you get $3 to $5 of heat back. That is how heat pumps work. Mitsubishi Electric's EcoCore inverter pushes toward the higher end by adjusting constantly rather than blasting on and off at full power.
Most heat pumps lose grunt as the temperature drops below 5 degrees outside. HyperCore technology keeps producing full output well below zero. The nights you most need the heat are exactly when this matters.
Mitsubishi Electric engineers both units for quiet operation. We position the outdoor unit carefully relative to your boundary and your neighbours' windows. Nobody wants to be the house on the street that keeps everyone up.
The AP Smart has built-in wifi and energy monitoring. Set a schedule, control it from your phone, or check what it cost to run last week. No extra hardware, no subscription, it is all in the app.
Mitsubishi Electric backs every residential unit with a 5-year parts and labour warranty in NZ. If the unit develops a fault in that time the repair bill does not come back to you. And if you bought it through us, you call us directly.
Mitsubishi Electric make more residential models than most brands. The differences between them matter. Here is what each one does and who it suits.
Every install is different, but these are the typical ranges for supply and installation on the North Shore in 2026. Your free quote will give you a fixed price for your specific home.
AP Smart or EF Designer. Supply and install. This covers a back-to-back install where the outdoor unit sits directly behind the indoor one. Longer pipe runs are priced up at quote time. No surprises.
One outdoor unit, multiple indoor heads. Price varies by number of rooms and pipe run length. We price each job individually at quote time.
Fully hidden in ceiling or floor. Price depends on home size, number of zones and access for ducting. Most popular for new builds and full renovations.
For a full breakdown see our heat pump installation cost guide. The Warmer Kiwi Homes subsidy can reduce the high-wall cost significantly if you qualify.
Most installation problems come down to two things: wrong size and wrong position. Too small and it runs flat out all day. Wrong position and the airflow never reaches the far end. We check four things before we quote:
Craig holds an EPA Refrigerant Handling Licence. A registered electrician handles all wiring. On the North Shore we apply corrosion protection to every outdoor unit before we leave, because Mitsubishi Electric's own warranty documents flag salt air as a specific risk. It costs you nothing extra.
Most installers disappear once the unit is on the wall. We don't. We handle every service and repair for our own customers. Annual service to keep the warranty valid, a question three years down the track, anything that comes up: you call us. We installed it, we know it, and we'll look after it. We don't work on heat pumps we didn't install.
The Warmer Kiwi Homes grant covers up to 90% of the cost, capped at $3,450. Most eligible homeowners pay just $400 to $700 out of pocket. Craig is a registered provider and handles all the paperwork. Takes 2 minutes to check your eligibility.
Which Mitsubishi Electric model is right for my room?
For most rooms the AP Smart is the answer. It is quiet, efficient and well priced. If noise is your priority above everything else, the AP Smart is hard to beat at 18dBA. If the look of the unit matters, the EF Designer gives you colour choices and a slimmer profile. If the room is south-facing or hard to heat, the KW RapidHeat gets there faster and keeps going when it is cold outside. We assess the room when we come for the quote and tell you exactly which one fits.
How long does the install take?
A standard high-wall install takes a few hours. Multi-room systems usually take a full day. Ducted systems take one to two days depending on the size of the home. We confirm the timeframe when we come out for the quote.
Do I need council consent?
Usually not. Heat pump installation is a permitted activity under the Building Act, which means no consent required in most cases. The one thing to watch is how close the outdoor unit ends up to your boundary, because there are noise rules that apply. We check your site at quote time and flag anything before we start, not after.
What warranty does a Mitsubishi Electric come with?
Mitsubishi Electric offers a 5-year parts and labour warranty on all residential heat pumps installed in NZ. That covers both the unit and repair labour if something goes wrong with it. Our installation work is separately covered by a 12-month workmanship guarantee on top of that.
Who handles servicing and repairs after the install?
Most installers disappear once the unit is on the wall. We don't. We handle every service and repair for our own customers. Call us directly for your annual service, a warranty check, or anything else that comes up. We installed it, we know it, and we'll look after it. We don't do repairs on units other companies installed.
Do you install Mitsubishi Electric across the whole North Shore?
Yes. Takapuna, Devonport, Milford, Birkenhead, Glenfield, Albany, Silverdale, the East Coast Bays and the Hibiscus Coast. If you are not sure whether we reach your street, call us and we will tell you in 30 seconds.
Not sure where to start? Use these free tools to work out what you need before Craig visits.
Answer four plain-English questions and find out what size heat pump suits your home, which system type makes sense, and what it is likely to cost. Takes about 60 seconds.
Use the sizing calculator →Exactly what happens from your first call to Craig walking out the door. Timeline by system type, preparation checklist and aftercare guide.
Read the installation guide →Full 2026 price breakdown for every system type. High wall, multi-room, ducted and hot water. What is included, what drives the price up or down.
Read the cost guide →Check if your home qualifies for the grant. Answer four questions and find out exactly what you would pay after the subsidy is applied. Grant capped at $3,450.
Check my eligibility →We install all major brands and we are not paid more to recommend one over another. If you are weighing up Mitsubishi Electric against Daikin or Fujitsu, here is the honest short version: Mitsubishi Electric tends to win on noise and build quality, Daikin on air quality features like the US7, and Fujitsu on value at the entry level. All three are solid. The right one depends on your room, your budget and what matters most to you.
For a full side-by-side breakdown see our heat pump brand comparison guide.
Compare all brands side by side →Or view all brands we install or see our heat pump installation Takapuna page to see how we work.